Eating with the Seasons CSA
2009 Policy Letter
Please read this thoroughly, make a copy for yourself, and be sure to include a signed copy when signing up. Thanks!
COMMUNICATION IS KEY
Communication is the main ingredient to all relationships. Our newsletter is our way of keeping members updated about our
program. Reading it is the only way to find out about schedule changes, upcoming events, and such so we encourage all members to
read this to stay up to date.
BI-WEEKLY EGG AND ORDER PROCEDURE
The bi-weekly egg and order option is only available on the 1st and 3rd weeks of the month. If we do not hear from you by the
deadline to order and it is your week to receive an order, we will pack and deliver to you. Arrangements can be made in advance to
switch the deliveries if you need.
CANCELLATION POLICY
We require 7 days notice from the day of delivery in order to receive credit therefore:
If you pick up on Mondays, we need to know by 5:00 on the Tuesday beforehand.
If you pick up on Tuesdays, we need to know by 5:00 on the Wednesday beforehand.
If you pick up Wednesday, we need to know by 5:00 on Thursday in order to receive credit.
If you pick up on Thursday, we need to know by 5:00 on Friday in order to receive credit.
If you pick up on Fridays, we need to know the Saturday beforehand.
**This Policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time based on
how many orders we are anticipating. Thanks for your consideration when making your vacation plans.**
PROBLEMS WITH YOUR ORDER/ORDER MISSING AT PICKUP SITE/24 HOUR NOTIFICATION: We do our best
to be 100% accurate with your orders every week, but occasionally there will be a mix up. If you find a problem with your order, or
you have trouble locating your order, please contact us within 24 hours of your delivery day to resolve the issue. Any claims made
after 24 hours will not be credited. Pickup site hosts are providing a place for pick up only and are not responsible for replacing
missing or incorrect orders.
LATE FEE POLICY
A $5 late fee will be applied to member accounts who have not submitted a payment by the 5th of each month, unless otherwise
arranged with us. If payment is still not received by the 10th of the month, an additional $5 fee will be added to your account. Failure
to submit payment by the 15th of the month will result in suspension of service until payment is received. If you fail to pay by the
30th of the month, your account will be sent to collections. If your account is delinquent for 1 or more months, then we must receive
payment by the 5th of the month to avoid a suspension of your account.
RETURNED CHECK FEE
A $20 fee will be applied to accounts upon notification of a returned check by our bank.
ALTERNATES: Because we are getting produce directly from farms and the weather determines crop availability, we ask that you
list a couple of alternate items in addition to your first choices in case we cannot give you exactly what you want. Our farmers do
their best to estimate what will be ready for us, but occasionally some items are just not ready or the quality is not up to our
standards. If you do not provide alternate choices, we select them for you.
BEEF: Beef orders are left in a cooler at the pick-up site unless you work in an office where we know there is a refrigerator on hand
or you receive home delivery. You are financially responsible for any orders that you placed, and we packed and delivered to you.
CANCELING YOUR MEMBERSHIP PREFERENCES: Credit will not be given in the event a member wants to cancel any
portion of the membership on any given delivery. For example, if you wish to cancel the Extra Strawberry Option or Eggs for one
week and you have already paid for them, you may do so but we will not issue credit on your next statement. Another example: if you
pay for a Small, 8 item bag, but order an Extra Small, 6-item bag, credit will not be given. Please be sure that you have ordered the
correct quantity of items that you have paid for when filling out the online order form to avoid missing out. Changing membership
preferences may only be done at the end of a pay period.
MISSING THE ORDER DEADLINE: If we do not hear from you by the deadline to order, we go choose your fruits and
vegetables for you based on your previous selections.
VACATIONS
If you know in advance you will be out of town, please let us know so we do not expect an order from you! Please only submit
payments each month for the weeks you will be getting a bag. If you subscribe for the entire year up front, you can either donate your
shares to the food bank for the weeks you will be out of town, have a friend pick it up for you, or order extra upon your return. Please
contact Becky to make arrangements.
NO SHOW: If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up with
in the designated time frame, it is considered ‘donated’ and your account will not be credited. This includes all products we sell. If a
last minute issue arises and you need to make other pick up arrangements, please give us a call. Most pick up site hosts are flexible
with rescheduling your pickup time.
MEMBERSHIP CANCELLATION: We rely on members to notify us when they choose to cancel their membership.
Emailing us or phoning are the best ways. We need 7 days notice. If you forget to tell us you will still be responsible for the price of
bags being delivered.
What This Means: You are automatically enrolled in our program unless you tell us otherwise.
- If you choose to pay on a Monthly basis, you will be emailed an invoice for each month at the end of the prior month and
payment is always due on the 5th if you pay by check or through Paypal. If you have a credit card on file, we will automatically
charge your card by the 5th of each month for your membership dues.
- If you choose to pay on a Seasonal basis, you will be emailed an invoice for each season at the end of the current season and
payment is always due on the 5th day of the first month of the new season if you pay by check or through Paypal. If you have a credit
card on file, we will automatically charge your card by the 5th of the first month of the new season for your membership dues.
4-WEEK TRIAL POLICY: If you are doing a trial with us, you have 7 days after your trial ends to let us know if you will be
continuing before your spot will be filled.
NO REFUNDS: No cash reimbursements will be given in the event of a cancelled membership. A member has the option to use up
their paid dues or may consider it a donation.
CANVAS BAGS: If you opt to give us canvas bags, your name must be written clearly on the bag or attached on a tag. We are not
responsible for any bags that are given to us without a name on it. When selecting a bag, please make sure it will be large enough to
accommodate your order. If we receive a bag that is too small for your order, we will use a paper bag and return the canvas one to
you.
PAPER BAGS: Ideally, we would like you to leave a paper bag at the pick up site each week when you pick up your order.
Recycling is one small way we can make a difference with the environment. It also keeps our costs down which is greatly appreciated.
CLAMSHELLS & EGG CARTONS: We do not reuse any clamshells so please do not send them our way. We recycle all egg
cartons that are 1 dozen count EXCEPT Styrofoam containers.
We reserve the right to change any of the policies listed above at any time. We also reserve the right to cancel a membership at any
time if rules and regulations are not honored.
Please sign below and send a copy to Eating with the Seasons CSA with your application form.
I have read the guidelines above and agree to follow them during my tenure as a subscriber to Eating with the
Seasons CSA Program.
Signed:_____________________________________ Date: __________________________
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