POLICIES & PROCEDURES
Communication Is Key
Communication is the main ingredient to all relationships. As such, we ask
that all new members signing up for our program please review the
Policies and Procedures of our program to fully understand how our
system works.
Our website, weekly emails, and newsletter are our ways of keeping
members updated about our program so please check back here periodically
for updates on how issues that may arise are handled.
Please note that we reserve the right to change any of the policies listed at
any time. We also reserve the right to cancel a membership at any time if
rules and regulations are not honored. Thank you in advance for your
consideration.
Communication is the main ingredient to all relationships. As such, we ask
that all new members signing up for our program please review the
Policies and Procedures of our program to fully understand how our
system works.
Our website, weekly emails, and newsletter are our ways of keeping
members updated about our program so please check back here periodically
for updates on how issues that may arise are handled.
Please note that we reserve the right to change any of the policies listed at
any time. We also reserve the right to cancel a membership at any time if
rules and regulations are not honored. Thank you in advance for your
consideration.
CHANGING OR CANCELLING YOUR MEMBERSHIP PREFERENCES
CHANGING YOUR PICKUP LOCATION
OUT OF TOWN
If you know in advance you will be out of town, please let us know so we do not expect an order from you! If we are
notified prior to the billing period in which you will be gone, we will subtract it from your total beforehand. If you have
already paid and need to cancel, we will credit you on your next bill. If you subscribe for the entire year up front, you
can either donate your shares to the food bank for the weeks you will be out of town, have a friend pick it up for you,
or order extra upon your return. Please contact us to make arrangements.
CANCELLING YOUR MEMBERSHIP
We rely on members to notify us when they choose to cancel their membership. Emailing or phoning are the best
ways. We need 7 days notice. If you forget to tell us you will still be responsible for the price of bags being delivered.
Unfortunately, because we do not issue cash reimbursements, if you have paid for the entire season and need to
cancel your membership, you can opt to donate the food to our community pantry or find a friend to take over your
membership.
WEEKLY ORDER PLACEMENT & PICKUP PROTOCOL
CANCELING YOUR WEEKLY ORDER
We need to be notified by the end of the members order window for the delivery week they
wish to cancel to be able to credit their account:
This Policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time based
on how many orders we are anticipating. Thanks for your consideration when making your vacation plans.
PLEASE NOTE: You are automatically enrolled in our program UNLESS you are currently doing a 4-week trial with us. Be
sure to let us know if you want to discontinue your membership after you have used all of the deliveries you are paid for,
and before your next payment is due, to avoid auto-renewal of your space in our program.
MISSING YOUR ORDER DEADLINE
If we do not hear from you by the deadline for your delivery day, we choose your fruits and vegetables for you based
on your previous selections. If you have any likes or dislikes you would like us to keep on file should we need to fill an
order in for you, feel free to call or email us with your requests.
PROVIDING ALTERNATES
Because we are getting produce directly from farms and the weather determines crop availability, we ask that you list
a couple of alternate items in addition to your first choices in case we cannot give you exactly what you want. Our
farmers do their best to estimate what will be ready for us, but occasionally some items are just not ready or the
quality is not up to our standards. If you do not provide alternate choices, we select them for you.
MISSING YOUR PICKUP DAY
If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up
within the designated time frame, it is considered ‘donated’ and your account will not be credited. This includes all
products we sell. If a last minute issue arises and you need to make other pick up arrangements, please give us a
call. Most pick up site hosts are flexible with rescheduling your pickup time.
PROBLEMS WITH YOUR ORDER/ORDER MISSING AT PICKUP SITE
We do our best to be 100% accurate with your orders every week, but occasionally there will be a mix up. If you find
a problem with your order, or you have trouble locating your order, please call us right away to resolve the issue.
Pickup site hosts are providing a place for pick up only and are not responsible for replacing missing or incorrect
orders.
PLEASE NOTE: Any claims made after 24 hours will not be credited so please call us right away so we can help you!
PICKING UP YOUR MEAT ORDER
Beef orders are left in a cooler at the pick-up site unless you work in an office where we know there is a refrigerator
on hand. You are financially responsible for any orders that you placed, and we packed and delivered to you.
RECYCLING & CANVAS BAGS
Eating with the Seasons made a change to a single-use bag in 2012. This change was implemented to keep us
current with food safety standards, and to better maintain the high quality of our fresh, organic food.
These bags can easily be recycled in your curbside recycling program, Please feel free to reuse the bags and then
recycle as best fits your needs.
The freezer packs and temperature control bags that come inside your bag are items we may safely reuse. They may
be left in the container at your community pick-up location, or where your Home Delivery is left, for our drivers to
collect.
PAYMENT POLICIES
Membership Payment Due Dates
ANNUAL MEMBER PAYMENTS: If paying for the full year, which gives you a 4% discount off your dues, payment will
be due before your initial delivery.
SEASONAL MEMBER PAYMENTS: If paying by the season, which gives you 3% off your dues, payment will be due
before the initial delivery of the new season:
MONTHLY MEMBER PAYMENTS: If paying on a monthly basis, payments are billed by the 5th of each month. Credit
cards are automatically charged on or around this day of the month.
Late Payments
If your card is declined at the time of processing, a notification via email will be sent to you. We ask that you call at
your earliest convenience with updated payment information prior to your next scheduled delivery. A $5 late fee will
be applied to member accounts who have not done so by the 10th of the month. Failure to submit payment by the
15th of the month will result in suspension of service until payment is received. If you fail to pay by the 30th of the
month, your account will be sent to collections. If your account is delinquent for 1 or more months, then we must
receive payment by the 5th of the month to avoid a suspension of your account.
To avoid late payments on your account, we recommend providing a Credit Card number to us so we may charge you on the
day your Membership Dues are due as well as for any additional purchases you make.
No Cash Refunds
No cash reimbursements will be given in the event of a cancelled membership. A member has the option to use up
their paid dues, have a friend take over their membership, or may donate the food to our community pantry.
- Changing membership preferences may only be done at the end of a pay period.
- Credit will not be given in the event a member wants to cancel any portion of the membership on any given
delivery. For example, if you wish to cancel the Extra Strawberry Option or Eggs for one week and you have
already paid for them, you may do so but we will not issue credit on your next statement. Another example: if
you pay for a Small, 8 item bag, but order an Extra Small, 6-item bag, credit will not be given. Please be sure
that you have ordered the correct quantity of items that you have paid for when filling out the online order form
to avoid missing out. And please let us know as soon as you have decided to make a change so that we can
plan to do so at the beginning of the next pay period.
CHANGING YOUR PICKUP LOCATION
- You may change your pick up location if there is space available at the new desired spot.
- Changes must be made by calling or emailing us before your order deadline for the given week you would like
the switch to take effect.
OUT OF TOWN
If you know in advance you will be out of town, please let us know so we do not expect an order from you! If we are
notified prior to the billing period in which you will be gone, we will subtract it from your total beforehand. If you have
already paid and need to cancel, we will credit you on your next bill. If you subscribe for the entire year up front, you
can either donate your shares to the food bank for the weeks you will be out of town, have a friend pick it up for you,
or order extra upon your return. Please contact us to make arrangements.
CANCELLING YOUR MEMBERSHIP
We rely on members to notify us when they choose to cancel their membership. Emailing or phoning are the best
ways. We need 7 days notice. If you forget to tell us you will still be responsible for the price of bags being delivered.
Unfortunately, because we do not issue cash reimbursements, if you have paid for the entire season and need to
cancel your membership, you can opt to donate the food to our community pantry or find a friend to take over your
membership.
WEEKLY ORDER PLACEMENT & PICKUP PROTOCOL
CANCELING YOUR WEEKLY ORDER
We need to be notified by the end of the members order window for the delivery week they
wish to cancel to be able to credit their account:
- If you pick up on Mondays, we need to know by Friday at 3 PM of the week before.
- If you pick up on Tuesdays, we need to know by Friday at 3 PM of the week before.
- If you pick up on Wednesdays, we need to know by Saturday at 12 PM of the week before.
- If you pick up on Thursdays, we need to know by Monday at 12 PM the week of delivery.
- If you pick up on Fridays, we need to know by Monday at 12 PM the week of delivery.
This Policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time based
on how many orders we are anticipating. Thanks for your consideration when making your vacation plans.
PLEASE NOTE: You are automatically enrolled in our program UNLESS you are currently doing a 4-week trial with us. Be
sure to let us know if you want to discontinue your membership after you have used all of the deliveries you are paid for,
and before your next payment is due, to avoid auto-renewal of your space in our program.
MISSING YOUR ORDER DEADLINE
If we do not hear from you by the deadline for your delivery day, we choose your fruits and vegetables for you based
on your previous selections. If you have any likes or dislikes you would like us to keep on file should we need to fill an
order in for you, feel free to call or email us with your requests.
PROVIDING ALTERNATES
Because we are getting produce directly from farms and the weather determines crop availability, we ask that you list
a couple of alternate items in addition to your first choices in case we cannot give you exactly what you want. Our
farmers do their best to estimate what will be ready for us, but occasionally some items are just not ready or the
quality is not up to our standards. If you do not provide alternate choices, we select them for you.
MISSING YOUR PICKUP DAY
If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up
within the designated time frame, it is considered ‘donated’ and your account will not be credited. This includes all
products we sell. If a last minute issue arises and you need to make other pick up arrangements, please give us a
call. Most pick up site hosts are flexible with rescheduling your pickup time.
PROBLEMS WITH YOUR ORDER/ORDER MISSING AT PICKUP SITE
We do our best to be 100% accurate with your orders every week, but occasionally there will be a mix up. If you find
a problem with your order, or you have trouble locating your order, please call us right away to resolve the issue.
Pickup site hosts are providing a place for pick up only and are not responsible for replacing missing or incorrect
orders.
PLEASE NOTE: Any claims made after 24 hours will not be credited so please call us right away so we can help you!
PICKING UP YOUR MEAT ORDER
Beef orders are left in a cooler at the pick-up site unless you work in an office where we know there is a refrigerator
on hand. You are financially responsible for any orders that you placed, and we packed and delivered to you.
RECYCLING & CANVAS BAGS
Eating with the Seasons made a change to a single-use bag in 2012. This change was implemented to keep us
current with food safety standards, and to better maintain the high quality of our fresh, organic food.
These bags can easily be recycled in your curbside recycling program, Please feel free to reuse the bags and then
recycle as best fits your needs.
The freezer packs and temperature control bags that come inside your bag are items we may safely reuse. They may
be left in the container at your community pick-up location, or where your Home Delivery is left, for our drivers to
collect.
PAYMENT POLICIES
Membership Payment Due Dates
ANNUAL MEMBER PAYMENTS: If paying for the full year, which gives you a 4% discount off your dues, payment will
be due before your initial delivery.
SEASONAL MEMBER PAYMENTS: If paying by the season, which gives you 3% off your dues, payment will be due
before the initial delivery of the new season:
- For Winter, payment is due by January 4th.
- For Spring, payment is due by March 6th.
- For Summer, payment is due by July 4th.
- For Fall, payment is due by September 6th.
MONTHLY MEMBER PAYMENTS: If paying on a monthly basis, payments are billed by the 5th of each month. Credit
cards are automatically charged on or around this day of the month.
Late Payments
If your card is declined at the time of processing, a notification via email will be sent to you. We ask that you call at
your earliest convenience with updated payment information prior to your next scheduled delivery. A $5 late fee will
be applied to member accounts who have not done so by the 10th of the month. Failure to submit payment by the
15th of the month will result in suspension of service until payment is received. If you fail to pay by the 30th of the
month, your account will be sent to collections. If your account is delinquent for 1 or more months, then we must
receive payment by the 5th of the month to avoid a suspension of your account.
To avoid late payments on your account, we recommend providing a Credit Card number to us so we may charge you on the
day your Membership Dues are due as well as for any additional purchases you make.
No Cash Refunds
No cash reimbursements will be given in the event of a cancelled membership. A member has the option to use up
their paid dues, have a friend take over their membership, or may donate the food to our community pantry.
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