FREQUENTLY ASKED QUESTIONS FOR CURRENT MEMBERS
What if I need to cancel my order?
We require 7 days notice from the day of delivery in order to receive credit therefore:
This Policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time
based on how many orders we are anticipating. Thanks for your consideration when making your vacation plans.
What if there was an error with my order?
What happens when my 4-week trial ends?
What if I want to change or cancel my membership preferences?
What if I want to change my pick up location?
What if I missed my pick-up day?
If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up
with in the designated time frame, it is considered ‘donated’ and your account will not be credited. This includes all
products we sell. If a last minute issue arises and you need to make other pick up arrangements, please give us a
call. Most pick up site hosts are flexible with rescheduling your pickup time.
What if I need to cancel my membership?
We require 7 days notice to cancel your membership. We do not offer cash refunds, so a member must either use the
membership they’ve paid for or consider it a donation. If you forget to tell us you need to cancel your membership
you will still be responsible for the price of bags being delivered.
How do I get my recycling back to you?
We provide paper bags each week for your order. We ask that you leave your paper bag from the week before at
the pickup site each week when you pick up your order. Recycling is one small way we can make a difference with the
environment. It also keeps our costs down which is greatly appreciated.
Can I use my own canvas bags for my weekly orders?
We will happily use canvas bags you already have. Please make sure your name and pickup location are clearly on
the bag or attached on a tag. We are not responsible for any bags that are given to us without a name on it. When
selecting a bag, please make sure it will be large enough to accommodate your order. If we receive a bag that is too
small for your order, we will use a paper bag and return the canvas one to you.
We require 7 days notice from the day of delivery in order to receive credit therefore:
- If you pick up on Mondays, we need to know the Tuesday beforehand.
- If you pick up on Tuesdays, we need to know the Wednesday beforehand.
- If you pick up Wednesday, we need to know by 5:00 on Thursday in order to receive credit.
- If you pick up on Thursdays, we need to know by 5:00 on Friday in order to receive credit.
- If you pick up on Fridays, we need to know the Saturday beforehand.
This Policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time
based on how many orders we are anticipating. Thanks for your consideration when making your vacation plans.
What if there was an error with my order?
- If you find a problem with your order, or you have trouble locating your order, please contact us within 24
hours of your delivery day to resolve the issue. - Any claims made after 24 hours will not be credited. Pickup site hosts are providing a place for pick up only and
are not responsible for replacing missing or incorrect orders.
What happens when my 4-week trial ends?
- Once you know whether you will continue after your trial ends please contact us so that we can confirm what
payment plan you would like and if you want to change any of your membership preferences. - If you do not contact us after your 4 deliveries have been made, we will automatically discontinue your
membership and bill you for any additional items you purchased during your trial if needed. However, we do
appreciate an email or phone call confirming your decision not to continue at this time and do welcome any
feedback you have.
What if I want to change or cancel my membership preferences?
- Changing membership preferences may only be done at the end of a pay period.
- Credit will not be given in the event a member wants to cancel any portion of the membership on any given
delivery. For example, if you wish to cancel the Extra Strawberry Option or Eggs for one week and you have
already paid for them, you may do so but we will not issue credit on your next statement. Another example: if
you pay for a Small, 8 item bag, but order an Extra Small, 6-item bag, credit will not be given. Please be sure
that you have ordered the correct quantity of items that you have paid for when filling out the online order
form to avoid missing out.
What if I want to change my pick up location?
- You may change your pick up location if there is space available at the new desired spot.
- Changes must be made by calling or emailing us before your order deadline for the given week you would like
the switch to take effect.
What if I missed my pick-up day?
If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up
with in the designated time frame, it is considered ‘donated’ and your account will not be credited. This includes all
products we sell. If a last minute issue arises and you need to make other pick up arrangements, please give us a
call. Most pick up site hosts are flexible with rescheduling your pickup time.
What if I need to cancel my membership?
We require 7 days notice to cancel your membership. We do not offer cash refunds, so a member must either use the
membership they’ve paid for or consider it a donation. If you forget to tell us you need to cancel your membership
you will still be responsible for the price of bags being delivered.
How do I get my recycling back to you?
We provide paper bags each week for your order. We ask that you leave your paper bag from the week before at
the pickup site each week when you pick up your order. Recycling is one small way we can make a difference with the
environment. It also keeps our costs down which is greatly appreciated.
Can I use my own canvas bags for my weekly orders?
We will happily use canvas bags you already have. Please make sure your name and pickup location are clearly on
the bag or attached on a tag. We are not responsible for any bags that are given to us without a name on it. When
selecting a bag, please make sure it will be large enough to accommodate your order. If we receive a bag that is too
small for your order, we will use a paper bag and return the canvas one to you.
| ©2011 Eating with the Seasons, All rights reserved. |
NOT A MEMBER ALREADY? JOIN US TODAY!
